Privacy Policy

1. Introduction

Welcome to MySenda. We take your privacy very seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform to connect with local tour guides.

2. Information We Collect

We may collect the following information:

• Contact information (name, phone number for WhatsApp).
• Guide profile information (photos, description, languages).
• Usage and navigation data on our platform.
• Communications made through our contact tools.

3. Use of Information

We use your information to:

• Facilitate direct connection between travelers and tour guides.
• Improve our services and user experience.
• Send important notifications about your account or services.
• Ensure security and verify identity of guides (where applicable).

4. Information Sharing

We do not sell your personal information to third parties. We share your information only with:

• Tour Guides: When you decide to contact a guide, we share necessary information to facilitate communication (e.g., redirecting to WhatsApp).
• Service Providers: Who help us operate the platform (e.g., web hosting, analytics).
• Legal Authorities: When required by law.

5. Data Security

We implement reasonable security measures to protect your information. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security of data transmitted to our platform.

6. Your Rights

You have the right to access, correct, or delete your personal information. If you have a guide account, you can edit your profile directly. For other requests, please contact us via our support channel.

7. Changes to this Policy

We may update this policy occasionally. We will notify you of significant changes by posting the new policy on this page.

8. Contact

If you have questions about this policy, please contact us via our Support page.